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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Toni Walburn (Toni Lee)

June 14, 2024

1  out of  5 rating by Toni Walburn (Toni Lee)
"Worst insurance company ever!!!!!!! I have lived in nine different states and even a few other countries and this by far is the worst insurance company I have ever dealt with. First they underinsured me, and now due to the pandemic and the tariff wars they are refusing to give me an extension on the claim. They owe me 24,522.20 I have a couple years of documentation, recorded conversations I will be posting along with the full story on how disgusting State Farm has treated me and my family the last couple of years. Also I found this wonderful resource called united policyholders I’ll be posting information from them to help policyholders from being taken advantage of from a system that’s not a level playing field. Remedies for the underinsured include negotiation, litigation, mediation, confidential settlements . In some cases, policy limits get retroactivey reformed to what they should have been in the first place, and the policyholder pays the difference in premium. Most underinsurance cases that are successfully resolved for the policyholder are settled confidentially so there is no record or public viewing of the outcome. Why do insurance companies consistently underinsure people's assets? Insurance companies compete for your business and know three things: 1) Most consumers want to pay as little as possible for insurance, and 2) A fast sale is the best sale, and 3) Most homeowners know only very basic info about their homes. Insurance companies want your business. They know total losses are very rare. Most people never have one. So to close sales quickly, they chronically undervalue dwellings and gamble you'll never have a (rare) total loss and find out you're underinsured. And, they know that if you do have a total loss and find out you're underinsured, you will have a hard time winning if you sue them. This scenario has been repeating over and over. Disaster survivors and their communities pay the price. Yet until the consumer has a total loss, they are living with a false sense of security about the adequacy of their coverage. At the point of sale, insurance companies and their sales reps are the ones setting the policy limits. They are the experts, they hold themselves out as the experts. Consumers reasonably rely on their insurers/agents to handle the transaction competantly. In almost every case, an insurer or agent asks a few questions about the property, inputs the answers into a software program and it spits out a policy quote. They issue the policy and cash the premium checks. But when policyholders come up short, suddenly its not their problem. Suddenly history is revised and the customer was the insurance expert. Absurd. Shouldn't the consumer be able to rely on the expertise of an insurance company and its sales agents? UP certainly thinks so. And we've argued exactly that time and time again in courts, legislatures and the media. Would you buy insurance from a professional that told you they couldn't make an insurance recommendation? Again, absurd. Why does this scenario keep repeating when UP and so many disaster survivors are speaking out about it in the media, courts and legislatures? The reason this scenario keeps repeating is there is what we call a "legal fiction." Law based on a story that keeps getting told that just isn't true. The fiction that the property owner sets their own policy limit. That is false, yet courts routinely rule in favor of insurance companies and agents on this point. Insurers paint a rosy picture in ads that tout their expertise and honor: "We'll put you back where you belong" They label their products "Deluxe Home Replacement Policy." With regard to responsibility for setting adequate insurance limits, LAW DOES NOT REFLECT REALITY. Reality is, insurers do the math and set policy limits. Reality is insurers know what it costs to repair and rebuild homes - that's the business they're in. Our laws need to change, and UP is working toward that goal. Better business Bureau website states State Farm is not accredited. They are evil."
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Jayesh Khattar

May 16, 2024

5  out of  5 rating by Jayesh Khattar
"I had a great experience with them. Greg helped me immidiately with the best quote possible and all this process was quick. Kudos"
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David Waldrop

May 9, 2024

5  out of  5 rating by David Waldrop
"Theresa is the person to talk to about all your Auto, home, or rental insurance needs in Whitesboro! They take great care of our family and we highly recommend them! :)"
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Avery Rodriguez

April 30, 2024

5  out of  5 rating by Avery Rodriguez
"Kris was wonderful and quickly sent me multiple quotes over the phone and was able to get me into an amazing insurance policy!"
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Steve Daniel

April 29, 2024

5  out of  5 rating by Steve Daniel
"I have both my home and vechicle insurance with Mr. Headrick and find his attention to detail and customer service a 5 star service. I make a point of reccomending him to friends and family, and look forward to many years of doing business with him."
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Morgan Campbell

April 24, 2024

5  out of  5 rating by Morgan Campbell
"Everyone with this group has been amazing from getting the insurance setting up to complete my payments. For a first time car buyer they made insurance the easiest part."
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April 22, 2024

5  out of  5 rating by KAYLA GARRETT
"My family has been with State Farm for years. They always answer my many questions and are so genuine and kind!"
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Nicole York

April 17, 2024

5  out of  5 rating by Nicole York
"My family and I LOVE the office in Whitesboro! We’ve moved to another town and insist on using this office. Theresa is absolutely amazing! We refuse to deal with any other office!"
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Rena Alexander

April 14, 2024

5  out of  5 rating by Rena Alexander
"Greg checked on my coverage and answered my questions. the type of review I like to get. Very inclusive and quick. Thank you Gregory!"
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Stephanie Arnold

April 11, 2024

5  out of  5 rating by Stephanie Arnold
"I recently switched over to State Farm insurance and the people here are so nice. I always feel welcome and they are always quick to respond to any questions or concerns. Would recommend to anybody!"
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Zachary Rome

April 5, 2024

5  out of  5 rating by Zachary Rome
"Excellent customer service, extremely accommodating."
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Misty Dotson

April 5, 2024

5  out of  5 rating by Misty Dotson
"Everyone in the office is nice and very helpful. They help me every time I have call and ask"
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Trey Ramsey

April 1, 2024

5  out of  5 rating by Trey Ramsey
"Exceptional service all around but especially love working with the folks in the Whitesboro office! Theresa is awesome!"
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March 29, 2024

5  out of  5 rating by Patty
"Well I had a great experience. I called and got a quote and within just minutes I had great insurance. The staff was so helpful and very professional! I'm happy with the outcome. Very friendly staff. So happy!"
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april lemons

March 29, 2024

5  out of  5 rating by april lemons
"Great customer service! Always so friendly and kind."
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Mel K

February 21, 2024

5  out of  5 rating by Mel K
"We had a very complicated business/homeowners insurance situation that Kris at Jim Goldworthy’s Office navigated with us with grace. We highly recommend them for all your home/auto/business insurance."
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Derek Wolf

January 18, 2024

5  out of  5 rating by Derek Wolf
"Kris was great to work with. Received competitive quotes for auto and homes."
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January 11, 2024

5  out of  5 rating by Moname40
"Mrs. Stephanie helped me get exactly what I needed. I popped in an got my needs met quickly and professionally. I highly recommend this agency."
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January 8, 2024

1  out of  5 rating by quietguy
"Gotta auto insurance quote . . . $1,560 every six months. In a nutshell, RIDICULOUS. My current provider charges $575 every six months. Guess which I chose?"
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Stephen Bello

December 23, 2023

5  out of  5 rating by Stephen Bello
"My wife and I plan on going sometime mid next week. The lady who answered the phone was really nice and helpful."
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Brandy Goddard

December 22, 2023

5  out of  5 rating by Brandy Goddard
"Stephanie was incredibly helpful in setting up my policy! Highly recommend."
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Mandi Hash

October 25, 2023

1  out of  5 rating by Mandi Hash
"Got a quote from them September 19th. I approved the quote and stated that I wanted my policy to start with them. Thought everything was handled. Emailing with them is like pulling teeth. Told them three times start date of policy. Now found out they declined me on bad info. Asked why this wasn't done in September and was told "you were approved then, not sure why now, we respect your decision to shop elsewhere". Now I have to scramble to find someone else before policy ends in a week."
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Olivia Hawkins

September 1, 2023

5  out of  5 rating by Olivia Hawkins
"Fast efficient friendly and effective !!"
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August 28, 2023

5  out of  5 rating by Rr
"The experience that I had with the sales person was beyond great. It happened during a busy busy time for me and he did not push me. He let me call him back when I had the time. He did not rush me nor did he try to UP sell the insurance policies. Nic could not of been more patient and helpful than any sales person I’ve dealt with in the past and I’m an old old lady :-). Thank you to the sales team and the management team that helped me save a great deal of money and made it pleasant to change carriers"
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Linda Gallegos

August 23, 2023

5  out of  5 rating by Linda Gallegos
"My agent was very professional, answered all my questions, very helpful"