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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Randy Heil

October 11, 2024

5  out of  5
rating by Randy Heil
"Kris Ragsdale is the lady who manages all my policies with the State Farm agency in Whitesboro. She is very knowledgeable about all the contracts for coverage, efficient, and helpful. But even more important, she takes a genuine interest in her customer’s needs, and searches for any discounts that can be applied. She could not be a nicer lady, nor a more competent professional."
We responded:
"Thank you so much for sharing your experience with Kris Ragsdale! It's wonderful to hear that she has been knowledgeable, efficient, and genuinely interested in your needs. We're delighted that she has been able to find discounts for you and provide such excellent service."
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Tammy Dobbs

October 10, 2024

5  out of  5
rating by Tammy Dobbs
"AMAZING... He was helpful in every single way I couldn't have asked for a smoother absolutely totally informative insurance experience"
We responded:
"Thank you so much, Tammy! It's fantastic to hear that your insurance experience was smooth and informative. Your kind words mean a lot, and we're delighted to have been able to help in every way possible."
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Elizabeth Ann

August 12, 2024

5  out of  5
rating by Elizabeth Ann
"Thanks to Kris, i decided to switch to State Farm! I was being charged over $500 for full coverage insurance at my previous insurer—Kris cut that in half! She’s amazing! Thank you guys ❤️"
We responded:
"We're so happy to hear that Kris was able to help you save on your insurance! It's wonderful to know that you found the switch to State Farm beneficial. Thank you for sharing your experience and welcome to the State Farm family! ❤️"
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Maegan Youngblood

July 23, 2024

5  out of  5
rating by Maegan Youngblood
"I switched over to State Farm recently and have had nothing but a great experience with the people at this office. After my recent renewal, I had a few questions and Kris was so helpful in addressing everything. Highly Recommend"
We responded:
"Thank you for sharing your positive experience! We're thrilled to hear that Kris was able to assist you with your questions. Your recommendation means a lot to us!"
Profile photo of Toni Walburn (Toni Lee)

Toni Walburn (Toni Lee)

June 14, 2024

1  out of  5
rating by Toni Walburn (Toni Lee)
"Worst insurance company ever!!!!!!! I have lived in nine different states and even a few other countries and this by far is the worst insurance company I have ever dealt with. First they underinsured me, and now due to the pandemic and the tariff wars they are refusing to give me an extension on the claim. They owe me 24,522.20 I have a couple years of documentation, recorded conversations I will be posting along with the full story on how disgusting State Farm has treated me and my family the last couple of years. Also I found this wonderful resource called united policyholders I’ll be posting information from them to help policyholders from being taken advantage of from a system that’s not a level playing field. Remedies for the underinsured include negotiation, litigation, mediation, confidential settlements . In some cases, policy limits get retroactivey reformed to what they should have been in the first place, and the policyholder pays the difference in premium. Most underinsurance cases that are successfully resolved for the policyholder are settled confidentially so there is no record or public viewing of the outcome. Why do insurance companies consistently underinsure people's assets? Insurance companies compete for your business and know three things: 1) Most consumers want to pay as little as possible for insurance, and 2) A fast sale is the best sale, and 3) Most homeowners know only very basic info about their homes. Insurance companies want your business. They know total losses are very rare. Most people never have one. So to close sales quickly, they chronically undervalue dwellings and gamble you'll never have a (rare) total loss and find out you're underinsured. And, they know that if you do have a total loss and find out you're underinsured, you will have a hard time winning if you sue them. This scenario has been repeating over and over. Disaster survivors and their communities pay the price. Yet until the consumer has a total loss, they are living with a false sense of security about the adequacy of their coverage. At the point of sale, insurance companies and their sales reps are the ones setting the policy limits. They are the experts, they hold themselves out as the experts. Consumers reasonably rely on their insurers/agents to handle the transaction competantly. In almost every case, an insurer or agent asks a few questions about the property, inputs the answers into a software program and it spits out a policy quote. They issue the policy and cash the premium checks. But when policyholders come up short, suddenly its not their problem. Suddenly history is revised and the customer was the insurance expert. Absurd. Shouldn't the consumer be able to rely on the expertise of an insurance company and its sales agents? UP certainly thinks so. And we've argued exactly that time and time again in courts, legislatures and the media. Would you buy insurance from a professional that told you they couldn't make an insurance recommendation? Again, absurd. Why does this scenario keep repeating when UP and so many disaster survivors are speaking out about it in the media, courts and legislatures? The reason this scenario keeps repeating is there is what we call a "legal fiction." Law based on a story that keeps getting told that just isn't true. The fiction that the property owner sets their own policy limit. That is false, yet courts routinely rule in favor of insurance companies and agents on this point. Insurers paint a rosy picture in ads that tout their expertise and honor: "We'll put you back where you belong" They label their products "Deluxe Home Replacement Policy." With regard to responsibility for setting adequate insurance limits, LAW DOES NOT REFLECT REALITY. Reality is, insurers do the math and set policy limits. Reality is insurers know what it costs to repair and rebuild homes - that's the business they're in. Our laws need to change, and UP is working toward that goal. Better business Bureau website states State Farm is not accredited. They are evil."
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Jayesh Khattar

May 16, 2024

5  out of  5
rating by Jayesh Khattar
"I had a great experience with them. Greg helped me immidiately with the best quote possible and all this process was quick. Kudos"
We responded:
"Thank you for sharing your positive experience, Jayesh! We're thrilled to hear that Greg provided you with the best quote quickly. We appreciate your kind words and look forward to continuing to provide excellent service."
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David Waldrop

May 9, 2024

5  out of  5
rating by David Waldrop
"Theresa is the person to talk to about all your Auto, home, or rental insurance needs in Whitesboro! They take great care of our family and we highly recommend them! :)"
We responded:
"David, Thank you for your kind feedback and trusting our team with all your Insurance needs."
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Avery Rodriguez

April 30, 2024

5  out of  5
rating by Avery Rodriguez
"Kris was wonderful and quickly sent me multiple quotes over the phone and was able to get me into an amazing insurance policy!"
We responded:
"Thank you for the wonderful review. It is a pleasure to assist you with your Insurance needs!"
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Steve Daniel

April 29, 2024

5  out of  5
rating by Steve Daniel
"I have both my home and vechicle insurance with Mr. Headrick and find his attention to detail and customer service a 5 star service. I make a point of reccomending him to friends and family, and look forward to many years of doing business with him."
We responded:
"Steve, Thank you for trusting our team with your Home and Auto Insurance needs."
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Morgan Campbell

April 24, 2024

5  out of  5
rating by Morgan Campbell
"Everyone with this group has been amazing from getting the insurance setting up to complete my payments. For a first time car buyer they made insurance the easiest part."
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
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KAYLA GARRETT

April 22, 2024

5  out of  5
rating by KAYLA GARRETT
"My family has been with State Farm for years. They always answer my many questions and are so genuine and kind!"
We responded:
"We would like to take a moment to express our sincere gratitude for taking the time to leave us a review on Google. Your feedback is incredibly valuable to us, and we truly appreciate your support. We're thrilled to hear about your positive experience with us, and it means a lot to our team."
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Nicole York

April 17, 2024

5  out of  5
rating by Nicole York
"My family and I LOVE the office in Whitesboro! We’ve moved to another town and insist on using this office. Theresa is absolutely amazing! We refuse to deal with any other office!"
We responded:
"We're delighted to hear about your fantastic experience with our agency! We are dedicated to providing excellent service, ensuring you have the right coverage at a competitive rate. We appreciate your recommendation and look forward to continuing to meet your insurance needs."
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Rena Alexander

April 14, 2024

5  out of  5
rating by Rena Alexander
"Greg checked on my coverage and answered my questions. This.is the type of review I like to get. Very inclusive and quick. Thank you Gregory!"
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
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Stephanie Arnold

April 11, 2024

5  out of  5
rating by Stephanie Arnold
"I recently switched over to State Farm insurance and the people here are so nice. I always feel welcome and they are always quick to respond to any questions or concerns. Would recommend to anybody!"
We responded:
"Stephanie, Thank you for choosing the Jim Goldsworthy State Farm Agency to assist you with all your Insurance needs. We are always ready and willing to assist you with any questions or concerns. Thank you for putting your trust in our team."
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Zachary Rome

April 5, 2024

5  out of  5
rating by Zachary Rome
"Excellent customer service, extremely accommodating."
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
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Misty Dotson

April 5, 2024

5  out of  5
rating by Misty Dotson
"Everyone in the office is nice and very helpful. They help me every time I have call and ask"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
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Trey Ramsey

April 1, 2024

5  out of  5
rating by Trey Ramsey
"Exceptional service all around but especially love working with the folks in the Whitesboro office! Theresa is awesome!"
We responded:
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing."
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Patty

March 29, 2024

5  out of  5
rating by Patty
"Well I had a great experience. I called and got a quote and within just minutes I had great insurance. The staff was so helpful and very professional! I'm happy with the outcome. Very friendly staff. So happy!"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
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april lemons

March 29, 2024

5  out of  5
rating by april lemons
"Great customer service! Always so friendly and kind."
We responded:
"Our team takes pride in being knowledgeable and dedicated to providing the best service to our customers. Your words are a testament to our commitment, and we're delighted to have been of service to you."
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Mel K

February 21, 2024

5  out of  5
rating by Mel K
"We had a very complicated business/homeowners insurance situation that Kris at Jim Goldworthy’s Office navigated with us with grace. We highly recommend them for all your home/auto/business insurance."
We responded:
"We truly appreciate your glowing review and your kind words about our agency. It's fantastic to hear that you've had an amazing experience with us, and that our team has been such a standout in providing excellent service."
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Derek Wolf

January 18, 2024

5  out of  5
rating by Derek Wolf
"Kris was great to work with. Received competitive quotes for auto and homes."
We responded:
"Hi Derek, Thank you for the kind review. We are glad we have been able to help you with your Auto and Home Quoting needs!"
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Moname40

January 11, 2024

5  out of  5
rating by Moname40
"Mrs. Stephanie helped me get exactly what I needed. I popped in an got my needs met quickly and professionally. I highly recommend this agency."
We responded:
"We're delighted to hear about your fantastic experience with our agency! Stephanie is dedicated to providing excellent service, ensuring you have the right coverage at a competitive rate. We appreciate your recommendation and look forward to continuing to meet your insurance needs."
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quietguy

January 8, 2024

1  out of  5
rating by quietguy
"Gotta auto insurance quote . . . $1,560 every six months. In a nutshell, RIDICULOUS. My current provider charges $575 every six months. Guess which I chose?"
We responded:
"I am sorry to hear you were unhappy about service received. When it comes to a rates there are many factors that are involved and reviewed by our underwriting team. Those rating factors do change and coverages can vary greatly. If you have any questions regarding rates that were given, or if you want to try again in the future, please feel free to contact the office and we can discuss further. Wishing you all the best and thank you."
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Stephen Bello

December 23, 2023

5  out of  5
rating by Stephen Bello
"My wife and I plan on going sometime mid next week. The lady who answered the phone was really nice and helpful."
We responded:
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be amazing and nice."
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Brandy Goddard

December 22, 2023

5  out of  5
rating by Brandy Goddard
"Stephanie was incredibly helpful in setting up my policy! Highly recommend."
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."